Politique de remboursement

Refund & Returns Policy

Effective date: July 10, 2025
Contact: service@Fujido.com

1) Return & Exchange Window

You may request a return or exchange within 30 days of delivery (per carrier’s proof of delivery).
Requests made after 30 days aren’t eligible.

2) Order Changes & Cancellations

If you need to modify or cancel before shipment, email us ASAP at Service@Fujido.com and we’ll do our best to help.
Orders that have already shipped can be handled as a return after delivery.

3) Item Condition Requirements

Eligible items must be unused, unwashed, unaltered, and free of odors (e.g., perfume, smoke), stains, or wear.
Include all original tags, accessories, and any freebies, and use the original packaging (or equivalent protective packaging).
Items that don’t meet these standards may be refused or partially refunded (cleaning/restocking deduction may apply).

4) Non-Returnable Items

Customized/personalized items (custom embroidery, monograms, special colorways).
Items marked Final Sale/Clearance.
Gift cards and other non-tangible items.
Damage from misuse or improper care.
Minor manufacturing characteristics that don’t affect wear or embroidery—e.g., small loose or untrimmed threads that can be safely trimmed—are not defects and aren’t eligible for defect-based free returns/refunds. (You may still return within 30 days under standard terms; see Section 7.)

5) Defects, Wrong Item, or Missing Parts

If you receive an item with a manufacturing defect, a wrong item, or missing parts, contact us within 7 days of delivery at service@Fujido.com with:

Your order number
Description of the issue
Clear photos/video (include the shipping label and outer box if relevant)

Once verified, we’ll offer a free replacement or a full refund (including original shipping).

Note: Minor color variation due to different displays, 1–3 cm measurement tolerance, and small loose/untrimmed threads from manufacturing are common in apparel and not considered defects, but you can still return within 30 days under standard terms.

6) How to Start a Return/Exchange

Email service@Fujido.com to obtain return authorization and the return address.
Do not ship items back without authorization; unauthorized returns may be refused.
Use a trackable service and pack securely.

7) Shipping Fees & Refund Deductions

Customer-reason / change-of-mind returns (e.g., size doesn’t fit, style not preferred, ordered by mistake):
- Original shipping fees are non-refundable.
- If your order qualified for free shipping, a flat US$10 shipping deduction will be taken from your refund because shipping costs were incurred.
Verified defects/wrong item/missing parts: We cover return or replacement shipping as applicable, and no US$10 deduction applies.

8) Exchanges for Size/Style

Fastest method (recommended):
- Place a new order for the desired size/style first to receive it sooner.
- Then return the original item under your return authorization.
- For this type of exchange, we will waive the US$10 shipping deduction (provide the new order number in your authorization email).
Traditional exchange (send back, then we ship replacement):
- You cover the return shipping; outbound shipping for the replacement follows our standard shipping rates.
- The US$10 deduction rule applies only to returns from free-shipping orders, not to verified defects.

9) Refunds (Timing & Method)

We typically inspect returns within 2–5 business days of receipt.
If approved, refunds are issued to your original payment method within 3–10 business days (posting time depends on your bank/card issuer).
Any applicable deductions (e.g., the US$10 free-shipping deduction for customer-reason returns) will be reflected in the final refund amount.

10) Late or Missing Refunds

If you haven’t received a refund after our confirmation:

check your statement, 2) contact your card issuer, 3) contact your bank.
Still no luck? Email service@Fujido.com

11) Gift Orders

If marked as a gift and shipped directly to you, approved returns are issued as store credit (gift balance).
If not marked as a gift or shipped to the purchaser first, the refund goes to the original purchaser.

12) Shipping, Customs & Risk

For returns valued over US$75, we recommend shipping insurance and a trackable method. We aren’t responsible for returns not received without tracking.
Customs duties/taxes on the original order aren’t refundable by us (check with your local customs office for any claim options).
If a parcel is returned due to incorrect address or delivery refusal, re-shipping fees are the customer’s responsibility.

13) Price Adjustments

If an item goes on promotion within 72 hours of your purchase, you may request a one-time price adjustment as store credit.
Final Sale/Clearance items are excluded.